Shipping policy
Shipping Policy
Effective Date: January 1, 2026
1. Introduction
At Sanctuary Home Theater (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.sanctuaryhometheater.com.
2. Shipping Destinations
Countries We Ship To:
United States (excluding Hawaii and Alaska)
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States):
Standard Shipping: Free Shipping
International Shipping:
Standard International Shipping: None
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 5:00 PM CST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: 7–15 business days
Expedited Shipping: 3–5 business days
International Shipping:
Standard International Shipping: None
Notes:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers:
We partner with reputable carriers to ensure safe delivery.
Domestic Carriers:
USPS, UPS, FedEx
International Carriers:
None
Shipment Tracking:
All orders include tracking information, which will be emailed once your order ships.
Insurance:
Shipments are insured against loss or damage. Please contact us promptly if issues arise.
7. Order Tracking
Tracking Information:
After shipment, you will receive an email containing your tracking number, carrier name, and a tracking link.
How to Track Your Order:
Visit www.sanctuaryhometheater.com/track-order or the carrier’s website and enter your tracking number.
Assistance:
For tracking help, contact Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, contact info@sanctuaryhometheater.com or 605-250-1156.
Lost Packages:
If tracking shows delivery but you did not receive the package, verify the shipping address, check with neighbors or building management, and contact us for assistance.
8.2 Damaged Packages
Reporting Damage:
Take photos of the damaged packaging and items and contact us within 7 days at info@sanctuaryhometheater.com.
Resolution:
We will arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:
Contact us within 5 days of receiving your package with your order number and details of the missing item(s).
Resolution:
We will investigate promptly and send the missing item(s) or issue a refund.
10. Return and Refund Policy
Returns:
Returns are accepted within 30 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in original packaging. Certain items may not be eligible.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover return shipping costs.
Refunds:
Refunds are processed within 14 days after receiving the returned item and issued to the original payment method.
For More Information:
Please refer to our Return and Refund Policy.
11. Incorrect Address
Address Accuracy:
Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. Contact Information
For questions or concerns regarding your shipment, contact us:
Email: info@sanctuaryhometheater.com
Phone: 605-250-1156
Address:
Sanctuary Home Theater
12 S. Maple
Watertown, SD 57201
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review periodically.
Thank you for shopping with Sanctuary Home Theater. We appreciate your business and are committed to exceptional service.