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Owned and operated by Sanctuary Home Theater, we are happy to assist with orders, product questions, or planning your perfect home cinema.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have any trouble locating your tracking details, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If your home theater seating, projector, or screen does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
We are happy to help with exchanges within the return window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right projector screen size for my room?
Screen size depends on your seating distance and room dimensions. As a general guide, your viewing distance should be roughly 1.5 to 2.5 times the screen width. Our team can help you find the ideal fit for your space.
Do your home theater seats come with power recline?
Many of our home theater seats feature power recline mechanisms with built-in USB charging. Product pages list the specific features for each model, and our team is available to help you compare options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Curated Selection
Every projector, screen, and seat in our catalog is chosen for premium build quality and cinematic performance.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns give you confidence to shop with peace of mind.
